Reference

What You Agree To When You Open Your Account

One document covers your account, your bKash, Nagad or Rocket wallet balance and every bet you place, and we keep the wording in plain English so you can read a clause before you deposit.

Plain-English wordingWallet and bet rulesDispute stepsEligible regions only
www5555 What You Agree To When You Open Your Account
DATA AND ACCESS

How We Store Your Details Under These Terms

These terms only hold up if the records behind them are kept properly. We store your account name, verified mobile number, payment references from bKash, Nagad and Rocket, and a log of game and bet activity, which is enough to recheck a settled round months later and no more than a check requires. Only the team handling your case can open those records. You may ask what we hold on you, ask for a correction, or ask us to close the account; some payment records stay a while after closure because the trail has to remain traceable.

Account security Your password and the one-time code sent to your mobile number are the two keys to the account. We never ask for either in chat, and we will not call you to read a code back.
Cookies and sessions The site sets cookies so your signed-in session survives a page reload and so the lobby remembers your last game category. Clear them in your browser whenever you like; you will simply sign in again.
Record retention Bet slips, wallet entries and chat threads stay on file so a settled round can be rechecked months later. Closing the account ends marketing email; the payment trail stays as long as the law requires.
Changes you request Write to support with the clause number and what you want corrected or removed. If we cannot action it under the terms, we say so and point you to the section that explains why.
GETTING HELP

Reaching Us About A Term You Do Not Follow

Terms questions get answered by the same team that handles your wallet, so there is no hand-off midway. Write in through live chat from your signed-in account and quote the section you are reading; we can see your account state and reply against that exact clause. Anything that needs a record, like a disputed round or a name mismatch on a bKash, Nagad or Rocket payment, is better by email, where the thread stays in writing. Support works to Bangladesh time, so replies follow the local working day.

Team online

Live chat

Signed-in chat is the shortest route for a clause question. We see your account, your last bKash, Nagad or Rocket deposit and the page you came from, so the reply names the section instead of guessing.

Email

Use email when you need a written trail: a settled round you dispute, a wallet name that does not match, or a request to close the account. Attach the payment reference so we can trace it.

Wallet checks

For anything touching money, we may ask you to confirm the mobile number behind your account wallet before we answer. That check protects the balance if someone else holds your login details.

Questions You Ask Before Accepting These Terms

Most questions about this page come down to who may hold an account, what the wallet clauses say, how a dispute gets settled, and what you can ask us to remove. The answers below stay close to the wording you are reading. If yours is not covered here, live chat picks it up from there.

Yes. Ticking the box at sign-up and completing your first bKash, Nagad or Rocket deposit confirms it. If any clause does not sit right with you, contact support before you deposit rather than after.

Local law decides first whether you may hold an account here, and we will not serve a region where that is not allowed. Other wording is read under the governing law named in that section.

One account per person, though you can sign in from a phone and a computer. A new device triggers a one-time code to your registered number before the session opens.

Ask us in writing. We check pending bets first, then settle the wallet balance to your bKash, Nagad or Rocket number once verification clears. Withdraw the balance before closure if you would rather not wait.

The updated version goes up on this page, and the wording live when you place a bet is the one that governs it. Continuing to use the account means you accept the change; closing it means you do not.

Save this page, or ask live chat to send the current wording to the email on your account. Both carry the same text, so a copy you keep matches what we hold.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.